About us
mysticgrove.co.uk is run by Mystic Grove, a sole trader business. Our address is 132a High Street, Bromsgrove, B61 8ES, United Kingdom.
- Email: hello@mysticgrove.co.uk
- Phone: 01952 375 852, Monday to Friday, 9am to 5pm
These terms apply to every order placed on this website. Please read them before you order. Nothing in these terms affects your statutory rights as a consumer.
Your order
When you place an order, we’ll email to confirm we’ve received it. This confirmation is not yet acceptance of your order. A contract between us is formed when we email to say your order has been dispatched.
We may decline an order in a few situations:
- an item is unavailable
- there is an obvious error in its price or description
- we can’t verify payment
If we decline, we’ll tell you and refund anything you’ve paid in full.
Products and photographs
Crystals and minerals are natural materials. Each one is slightly different in colour, pattern, inclusions and size.
Where a piece is photographed on its own, that is the piece you receive. Where a listing shows a representative photograph, your item will closely match it but will not be identical. Natural marks, inclusions and colour variation are part of a natural stone and are not faults.
Sizes and weights are given as accurately as we can measure them and may vary slightly.
Traditional correspondences
Product descriptions share the traditional and spiritual correspondences associated with each item, as part of a personal practice. They are not claims of any physical, medical or financial result.
Nothing we sell is intended to diagnose, treat or cure any condition, or to replace advice from a doctor or other qualified professional.
Using products safely
- Never leave candles or incense burning unattended. Burn them on a heatproof surface, away from anything that can catch fire, children and pets.
- Essential oils are for external and aromatic use only. Always follow the guidance on the label.
- Some crystals are not suitable for water or for making elixirs. Please ask us if you are unsure.
- Small items such as tumblestones and chips are not toys and are not suitable for young children.
Prices and payment
All prices are in pounds sterling and are the full price you pay. Delivery is added at checkout.
We accept payment by debit or credit card through our secure payment provider. You can also pay in instalments with Klarna or Clearpay, subject to their own terms and approval. We never see or store your full card details.
If a product is listed at a clearly incorrect price, we’ll contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.
Discount codes
Discount codes apply only as described when they are issued. They can’t be exchanged for cash.
An order using a discount code does not qualify for free delivery, unless the code itself states that it does.
Delivery
We deliver to United Kingdom addresses only, using Royal Mail.
- Royal Mail Tracked 48: £3.65
- Royal Mail Tracked 24: £4.65
- Orders of £50 or more (after any discount): free tracked delivery
Orders are usually dispatched within 1 working day. Some orders may arrive in more than one parcel. Full details are on our Delivery Information page.
Delivery times given by Royal Mail are estimates. If your order has not arrived within 10 working days, please contact us and we’ll look into it.
Responsibility for your order passes to you once it is delivered to the address you gave us, or to someone you nominated to receive it.
Your right to cancel
You have 14 days from the day you receive your order to cancel it for any reason. Full details of how to cancel, the exceptions, and how refunds work are in our Refund and Returns Policy, which forms part of these terms.
Faulty or incorrect items
If an item arrives damaged, faulty or not as described, you have rights under the Consumer Rights Act 2015:
- Within 30 days of delivery, you can reject it for a full refund.
- After 30 days and within six months, we will offer a repair or replacement. If that isn’t possible, or doesn’t fix the problem, you can have a refund.
Please contact us as soon as you notice a problem.
Orders placed through TikTok Shop
Orders placed through our TikTok Shop are sold under TikTok Shop’s own terms and returns process. Please raise any issue with those orders through TikTok Shop.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.
Nothing in these terms limits our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud, and your statutory rights as a consumer.
Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as postal disruption or severe weather. If this happens, we’ll let you know. If the delay is likely to be significant, you can cancel for a full refund.
Your information
We use your personal information only as set out in our Privacy Policy.
Complaints
If something has gone wrong, please contact us at hello@mysticgrove.co.uk or on 01952 375 852. We aim to reply within two working days and to resolve things fairly and quickly.
Changes to these terms
We may update these terms from time to time. The version on the website when you place your order is the one that applies to it.
Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Last updated: 16 October 2026