Last updated: 27 July 2025
1. Who we are
At Mystic Grove, we value your privacy and are committed to keeping your personal information safe. This policy outlines how we collect, use, and protect your data, and also explains how we use cookies on our website.
Our website address is: http://mysticgrove.co.uk.
MysticGrove.co.uk is owned and operated by Mystic Grove.
Registered address: 124 City Road, London, EC1V 2NX Email: hello@mysticgrove.co.uk Phone: 01952 375 852
2. What Information We Collect
We may collect the following personal data when you interact with our website:
- Name and contact details (email address, phone number, postal address)
- Payment and order information (securely handled via third-party processors)
- Account details if you register with us
- Communication records (emails, contact form submissions)
- Website usage data via cookies
3. How We Use Your Information
We use your information to:
- Fulfil your orders and process payments
- Communicate updates about your purchases
- Provide customer support
- Send marketing communications (only if you opt in)
- Improve website functionality and user experience
- Meet legal, tax, and regulatory obligations
4. How We Protect Your Data
We take your privacy seriously. All information is stored securely and accessed only by authorised personnel. We use industry-standard security measures including SSL encryption and secure payment gateways. We do not sell or trade your data.
5. When We Share Your Data
We only share personal data when absolutely necessary:
- Delivery partners (to fulfil your order)
- Secure payment providers (to process transactions)
- Marketing platforms (if you’ve opted in)
- Legal authorities (if required by law)
All third parties are GDPR compliant and only process data on our instruction.
6. Cookies and Tracking Technologies
We use cookies to:
- Ensure our website works properly
- Understand how you use our site
- Improve performance and personalise your experience
- Track marketing and advertising performance
What are cookies?
Cookies are small files stored on your device when you browse a website. They help us remember your preferences and improve how the site functions.
Types of cookies we use:
- Essential cookies – Required for basic site functionality (e.g. adding items to your basket)
- Performance cookies – Help us analyse site usage and improve performance
- Functionality cookies – Remember your preferences for a personalised experience
- Marketing cookies – Used to deliver relevant ads and track performance (only with your consent)
Managing cookies:
You can control or disable cookies at any time via your browser settings. Please note that blocking some cookies may affect how the site functions.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccuracies in your data
- Request deletion of your data (where applicable)
- Withdraw consent for marketing
- Object to or restrict how your data is used
To make a request, contact us at hello@mysticgrove.co.uk.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined above, including legal and accounting requirements.
9. Marketing Preferences
If you’ve opted in, we may send you marketing emails from time to time. You can unsubscribe at any time via the link in our emails or by contacting us.
10. Changes to This Policy
We may occasionally update this policy. Any changes will be published on this page and dated accordingly.
Questions or Concerns?
We’re happy to help. Please get in touch: hello@mysticgrove.co.uk